Return & Exchanges Domestic Shipping International Shipping

Shipping and Returns

Returns

No returns on sale items. All sales Final!

All shipping and handling fees, are non-refundable.  No returns on sale items. Please insure your shipment as lost shipments are the sender’s responsibility.

Attention: Customer Service
Suarez New York
120 E. 57th Street
New York, NY 10022

(212) 315-3870.

location closing  Jan 8th, 2022!

 

Defective and Incorrect Merchandise

Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To return damaged or incorrect items, please contact Customer Service.

Personalized Items

Personalized items are not available for returns or exchanges.

 

Shipping Details

At suarezny.com, shipping and handling rates are based on the following:

Delivery option you choose when checking out
Weight and size of your order
Delivery location
Live rates from UPS
For shipping rates, please add the desired product you wish to purchase into your cart and input your address information. Our rates will be automatically generated.
Estimated Delivery Times After Processing:
Processing for Personalized orders: 5-7 Business Days
Processing for Non-Personalized orders: 3-4 Business Days
PLEASE NOTE: International orders ship via USPS and we cannot guarantee their shipping timeline.

All orders ship from New York, New York

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international Shipping

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During sign-up we’ll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

Currently we accept Visa, MasterCard, Discover and American Express. During the checkout process you may choose your payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

International orders have the same processing times as domestic orders. International shipping rates are based on the following: chosen delivery option, weight and size of the order, delivery location and live rates directly from UPS. To find out the cost of international shipping, simply add items to your cart and proceed to the Checkout page where you can enter the country of origin and choose which method of shipment you would like.

Please Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

International customers for shipments to countries outside of the U.S. are liable for all import duties, taxes and customs fees that will be charged by the destination country. The recipient of the shipment is responsible for all Import Fees. Payment will be necessary to release your order from customs before delivery. Customs fees are non-refundable.

In the event that you choose to refuse the delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. The rejected package will be returned to Graphic Image and the cost of 2-way international shipping plus customs fees will be deducted from your refund. Please contact customerservice@www.suarezny.space.com with any questions or concerns prior to paying customs fees.

Gifts

If the order is a gift, the package will be marked ‘Gift’ on the customs form. However, the cost of the item will still be included on the customs form. Customs authorities require a declared value of the gift item directly on the package.

 

What is the return policy?

Please see our Return Policy for complete details regarding our return policy.