Shipping and Returns
Returns of merchandise are accepted in original, sellable condition within 14 days of purchase for a full refund. All shipping and handling fees, are non-refundable. No returns on sale items.
Items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase.
If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.
All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return.
Please insure your shipment as lost shipments are the sender’s responsibility. Send all returns to:
Attention: Customer Service Returns
Suarez New York
120 E. 57th Street
New York, NY 10022
Hold onto your shipping receipt and Suarez New York packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
To arrange for an exchange or return please contact our Customer Service Department at 1-(212) 315-3870.
Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To return damaged or incorrect items, please contact Customer Service.
Personalized items are not available for returns or exchanges, unless in the event there is an error on the part of Suarez New York i.e; misspelling.
At suarezny.com, shipping and handling rates are based on the following:
Delivery option you choose when checking out
Weight and size of your order
Live rates from UPS
For shipping rates, please add the desired product you wish to purchase into your cart and input your address information. Our rates will be automatically generated.
Estimated Delivery Times After Processing:
Processing for Personalized orders: 5-7 Business Days
Processing for Non-Personalized orders: 3-4 Business Days
PLEASE NOTE: International orders ship via USPS and we cannot guarantee their shipping timeline.
All orders ship from New York, New York
Do you ship to my country?
Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During sign-up we’ll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
Currently we accept Visa, MasterCard, Discover and American Express. During the checkout process you may choose your payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
International orders have the same processing times as domestic orders. International shipping rates are based on the following: chosen delivery option, weight and size of the order, delivery location and live rates directly from UPS. To find out the cost of international shipping, simply add items to your cart and proceed to the Checkout page where you can enter the country of origin and choose which method of shipment you would like.
Please Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
International customers for shipments to countries outside of the U.S. are liable for all import duties, taxes and customs fees that will be charged by the destination country. The recipient of the shipment is responsible for all Import Fees. Payment will be necessary to release your order from customs before delivery. Customs fees are non-refundable.
In the event that you choose to refuse the delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. The rejected package will be returned to Graphic Image and the cost of 2-way international shipping plus customs fees will be deducted from your refund. Please contact firstname.lastname@example.org with any questions or concerns prior to paying customs fees.
If the order is a gift, the package will be marked ‘Gift’ on the customs form. However, the cost of the item will still be included on the customs form. Customs authorities require a declared value of the gift item directly on the package.
What is the return policy?
Please see our Return Policy for complete details regarding our return policy.